Property management and complaints

Why let through West Wales Lettings?

  • Free, no obligation, realistic valuation
  • A personal service from our dedicated and experienced lettings team
  • A choice of rental service levels to suit you
  • Marketing through West Wales Lettings town centre office
  • Promotion of your property through our own website and the major internet property web sites.
  • Accompanied viewings
  • Comprehensive feedback at every stage of the process
  • A dedicated property management team conducting regular inspections to look after your interests in the maintenance of your property
  • Up to date knowledge of all legal aspects of lettings
  • Registered with The Property Ombudsman redress scheme
  • Client money protection
  • Fully licensed by Rent Smart Wales

Landlord Guide

Establish the rental value of your property
As with selling your property studying the local press and the web can give useful information as to the rental value of your property but nothing substitutes for the skill and experience of a professional valuer.
Maximising the potential of your property rental requires the best rental return possible but, more importantly, minimising any period of vacancy. Setting the correct rental value is key to ensuring the best possible returns.

Complaints procedure for Landlords
What is a complaint?
In our view a complaint is any expression of dissatisfaction, whether justified or not. For example, in respect of your tenancy this may be dissatisfaction with the standard of service you have received from West Wales Lettings where the terms of your tenancy require us to provide that service, or our response to a request by you for such a service, or the manner in which the West Wales Lettings has behaved.
The Complaints Process
West Wales Lettings aims to resolve all complaints as quickly as possible, nevertheless some complaints may be complex and require a significant amount of time to thoroughly investigate and resolve. However, we will keep you informed of the progress being made with your complaint. This process will be reviewed and updated when appropriate.
Step 1
We will do our very best to resolve any complaint at the earliest opportunity.
All complaints should be directed, in the first instance, to Ewelina Prystupa mail@westwaleslettings.com
Once your complaint is received it will be acknowledged, in writing, within 10 working days.
When contacting us, please tell us:

  • your name and contact details
  • confirmation of what your relationship is to the property
  • the full address of the tenancy property, if you have those details
  • the aspect of our service you are complaining about; 
  • how you would like us to put matters right.

West Wales Lettings will aim to have a full response to your complaint within 15 further working days. If it is not possible to resolve your complaint within this time period, we will write to you and explain that this is the case and give you an idea of the likely date by which we will have investigated your complaint.

Step 2

If you are not satisfied with the response to your complaint please contact the Property Ombudsman, they are an independent, government approved redress scheme to which West Wales Lettings belong.

Their contact details are: Phone: 01722 333306 Email: admin@tpos.co.uk https://selfserve.tpos.co.uk/

For further independent advice, other useful organisations are: